Returns & Refund
At Relivexa, customer satisfaction is important to us. This Returns & Refund Policy explains the conditions under which returns, refunds, or replacements may be requested.
Returns Eligibility
We accept return requests under the following conditions:
1- The request is submitted within 14 days of receiving the item
2- The product is unused, unworn, and in its original packaging
3- The product is in the same condition as received
For hygiene and safety reasons, items that have been used or show signs of wear cannot be returned.
Non-Returnable Items
The following items are not eligible for return or refund:
1- Used or damaged items (not caused by us)
2- Items returned without original packaging
3- Orders placed during special promotions or clearance sales
4- Gift cards (if applicable)
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with clear photos of the issue.
Once verified, we will offer a replacement or refund at no additional cost.
Refund Process
Once your return is approved and received, we will inspect the item and notify you of the refund status.
1- Approved refunds will be issued to the original payment method
2- Refund processing may take 5–10 business days, depending on your payment provider
3- Original shipping fees are non-refundable, unless the return is due to our error
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
We recommend using a tracked shipping service, as Relivexa is not responsible for lost return packages.
Order Cancellations
Orders may be canceled within 12 hours of purchase.
Once an order has been processed or shipped, cancellation is no longer possible.
Late or Missing Refunds
If you have not received your refund within the stated timeframe, please:
1- Check your bank or payment provider
2- Contact your credit card company
3- Reach out to us for assistance
Contact Us
To request a return or refund, please contact our support team:
Email: contact@relivexa.com
Website: www.relivexa.com
Relivexa reserves the right to refuse returns that do not meet the conditions outlined above.